Support

All our customers enjoy the benefits of our first class personalised support service:
Telephone support
Online technical assistance
Remote administration
Speedy & friendly response
Virus alerts

You choose the level of our involvement. From technical advice, support and training to ongoing product awareness.

Do you need assistance 'virtually' 24/7 ?

You may choose a fully managed service - this means that all maintenance, back-ups, updates etc. are handled by technicians at our end. Or if your data communications are critical and something goes wrong our expert technicians will be 'virtually' with you until it's sorted. Choosing a fully managed service means that it is not essential for any of the users to be technically minded, so it is ideal for companies without an IT manager – or it may mean that your IT manager will finally have more time to devote to in-house development projects!

Training

Training is geared to customers needs and requirements, as agreed during the installation period. The format and scope of the training is tailored to the needs and experience levels of the operators / personnel to be trained. CB Soft recognise that training may have to be split over several days to accommodate the client's normal working schedule. In any event all installations and products have telephone support for a 3 month period after the installation date. We offer the highest level of co-operation to all our customers.